HFx Reno (“HFx Reno,” “we,” “us,” or “our”) operates the website hfxreno.com (the “Site”) and provides home and condo renovation services across Halifax and the Halifax Regional Municipality (HRM), Nova Scotia. This Privacy Policy explains what information we collect when you visit our Site or request an estimate, how we use it, who we share it with, and the choices and rights you have.

By using this Site or submitting a form to us, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

HFx Reno 90 Herring Cove Rd, Halifax, NS Phone: (902) 802-1844 Website: hfxreno.com

If you have questions about this policy or how your information is handled, see the Contact Us section at the bottom of this page.

2. Information We Collect

We collect information in the following ways:

a) Information you give us directly

When you submit a form on our Site — for example, our “Get a Free Renovation Estimate” form or a service-page contact form — we collect the information you provide, which may include:

  • Full name
  • Phone number
  • Email address
  • Details about your renovation project (e.g., type of renovation, property location, timeline, description of the work)

We also collect this information if you contact us directly by phone, text message, or email instead of using a form on the Site.

b) Information collected automatically

When you browse our Site, certain technical information is collected automatically, including:

  • IP address and approximate location (city/region level)
  • Browser type and device information
  • Pages visited, time spent on the Site, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 5)

c) Information from third-party embeds

Our Site includes embedded content from third-party services — such as an interactive Google Map showing our business location. Interacting with this embedded content may result in that third party (Google) collecting data directly, governed by their own privacy policy. See Section 6.

We do not collect payment card information, banking details, or process any payments through this Site. Estimates and invoicing are handled directly with you, outside of the website.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your estimate request or inquiry
  • Schedule consultations, site visits, and quotes
  • Communicate with you about your renovation project, by phone, text, or email
  • Improve our Site, services, and marketing based on how visitors use the Site
  • Maintain records required for our business, licensing, and insurance purposes
  • Comply with legal obligations

We do not sell your personal information to third parties, and we do not use your project details for purposes unrelated to providing you with renovation services or communicating with you.

4. Legal Basis for Processing (Canada — PIPEDA)

HFx Reno operates in Nova Scotia, Canada, and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia privacy law.

We collect and use your information based on:

  • Your consent, given when you voluntarily submit a form or contact us
  • Contractual necessity, to provide a quote or carry out renovation work you’ve requested
  • Legitimate business interests, such as improving our services and Site performance

You may withdraw your consent to non-essential communications (such as marketing follow-ups) at any time — see Section 8.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember your preferences
  • Understand how visitors use the Site (analytics)
  • Support the functionality of embedded content (such as the Google Map on our location pages)

Most browsers let you refuse or delete cookies through their settings. Doing so may affect how some parts of the Site function (for example, the embedded map may not load properly).

If we use a web analytics service (such as Google Analytics) or advertising pixel (such as a Meta/Facebook Pixel) now or in the future to understand Site traffic or measure ad performance, that tool will operate under its own privacy policy, and this section will be updated to name the specific tool(s) in use.

6. Third-Party Services We Us

We rely on the following categories of third-party services to run this Site and our business. Each operates under its own privacy policy, which governs data they collect directly:

ServicePurposeLearn more
Google MapsDisplays our business location and service area on the SiteGoogle Privacy Policy
Google FontsLoads the typefaces used on our SiteGoogle Privacy Policy
Website hosting & WordPress/Elementor platformHosts and delivers the Site to your browserProvided by our hosting provider
Form submission handlingDelivers your form submissions to our teamProvided by our website’s form plugin/service

We do not control how these third parties use data collected on their own servers. We encourage you to review their respective privacy policies.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only:

  • With employees, subcontractors, or trades working directly on your renovation project, where necessary to complete the work
  • With service providers who help us operate the Site or manage customer communications (e.g., hosting provider, form/email delivery services), under obligations to protect your data
  • If required by law, regulation, legal process, or governmental request
  • To protect the rights, property, or safety of HFx Reno, our customers, or others

8. Your Choices and Right

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Withdraw consent to receive marketing communications at any time — simply reply “STOP” to a text message, unsubscribe from an email, or contact us directly (Section 11)
  • Request deletion of your personal information, subject to legal or contractual retention requirements (e.g., completed job records we’re required to keep)

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable time frame in accordance with PIPEDA.

9. Data Retention

We retain personal information only as long as necessary to:

  • Respond to your inquiry or complete the renovation project you’ve engaged us for
  • Meet legal, accounting, licensing, or insurance record-keeping requirements
  • Resolve disputes and enforce our agreements

Once information is no longer needed for these purposes, we securely delete or anonymize it.

10. Data Security

We take reasonable administrative and technical precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:

HFx Reno 90 Herring Cove Rd, Halifax, NS Phone: (902) 802-1844 Website: hfxreno.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. The “Last Updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

13. Children’s Privacy

Our Site and services are directed at adult homeowners and property owners seeking renovation services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.